Refund policy

Last updated: October 9, 2026

ENTITY.BOUTIQUE wants you to be happy with what you ordered. If something is not right, email chris49372@gmail.com or call +1 347-674-6113.

Returns

You may request a return within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition, with tags attached. Shoes must be unworn and in the original box.

We cannot accept returns of items that have been worn, washed, altered, or damaged after delivery, or of items missing tags.

Shoe sizes on this site are European (EU), not US sizes. Each shoe page has a conversion chart. Ordering the wrong size is not a damaged or incorrect item.

How to start a return

Email us your order number and the reason for the return. We will send return instructions. Do not send a package back before you hear from us.

You pay return shipping unless we sent the wrong item or the item arrived damaged or defective. Return shipping to our studio is not refunded.

Refunds

After we receive and inspect the return, we refund the item price to the original payment method. Original shipping charges are refunded only when we made the error. Refunds usually appear within 5 to 10 business days after we approve them. Your bank may take longer to post the credit.

Wrong, damaged, or defective items

Contact us within 30 days of delivery and include photos of the item and the packaging. We will replace the item or refund the item price and the original shipping charge.